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Documentation

Comprehensive guides and reference materials for setting up and using UniAuth ID.

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Knowledge Base

Find answers to common questions and solutions to known issues.

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Community Forum

Connect with other UniAuth ID users to share knowledge and best practices.

Integration Tips 243 posts
Security Best Practices 189 posts
Implementation Examples 317 posts
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Contact Support

Get direct assistance from our support team for issues you can't resolve through self-service.

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Frequently Asked Questions

Quick answers to common questions about UniAuth ID

How do I reset my password? +

You can reset your password by clicking on the "Forgot Password" link on the login page. You'll receive an email with instructions to create a new password. For security reasons, password reset links expire after 30 minutes.

What authentication methods does UniAuth ID support? +

UniAuth ID supports various authentication methods including:

  • Username/password
  • Email magic links
  • SMS one-time passwords
  • Time-based one-time passwords (TOTP)
  • Hardware security keys (FIDO2/WebAuthn)
  • Biometric authentication
  • Social login (Google, Microsoft, Apple, etc.)
How do I connect UniAuth ID with my existing user directory? +

UniAuth ID provides connectors for popular directory services including:

  • Active Directory
  • Azure AD
  • Okta
  • Google Workspace
  • LDAP

Navigate to the Connections section in your dashboard to set up directory integration. For detailed instructions, please refer to our Directory Integration Guide.

How can I implement Single Sign-On (SSO) for my applications? +

UniAuth ID supports standard protocols for implementing SSO, including:

  • SAML 2.0
  • OAuth 2.0
  • OpenID Connect

To set up SSO, go to the Applications section in your dashboard and follow the setup wizard. You can find detailed instructions in our SSO Implementation Guide.

What is the difference between the Business and Enterprise plans? +

The Enterprise plan offers additional features beyond the Business plan, including:

  • Advanced adaptive authentication
  • Custom branding options
  • Dedicated account manager
  • 99.99% uptime SLA
  • Priority support with faster response times
  • Enhanced security analytics and reporting
  • Custom integrations and deployment options

View our Pricing Page for a full comparison of plans.

How secure is UniAuth ID? +

UniAuth ID implements multiple layers of security:

  • AES-256 encryption for data at rest
  • TLS 1.3 for data in transit
  • PBKDF2 with high iteration counts for password hashing
  • Regular security audits and penetration testing
  • SOC 2 Type II and ISO 27001 certified processes
  • Distributed denial-of-service (DDoS) protection
  • Real-time threat monitoring

For more details, review our Security Whitepaper.

Support Plans

Choose the level of support that's right for your organization

Standard Support

Included with all plans
  • Email support
  • Community forum access
  • Knowledge base
  • Documentation
  • i Response time: 48 hours
  • i Support hours: Business hours (9am-6pm EST)

Premium Support

$500/month
  • Everything in Standard Support
  • Priority email support
  • Live chat support
  • Scheduled technical consultations
  • i Response time: 24 hours
  • i Support hours: Extended (7am-9pm EST)
Upgrade to Premium

Enterprise Support

Included with Enterprise plans
  • Everything in Premium Support
  • Dedicated account manager
  • Phone support
  • Custom SLA options
  • i Response time: 4 hours
  • i Support hours: 24/7/365
Contact Sales

Training Resources

Learn how to get the most out of UniAuth ID

Need Additional Help?

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